Shipping & Delivery
At Covek™, we appreciate that you, our customers, are at the heart of our business. Our aim is to ensure a positive experience for each of you. We take great pride in our product quality and the service level we provide. To facilitate a seamless shopping experience, we encourage you to carefully read our Shipping Policy before placing an order. Transparency is crucial for building trust, and we want to ensure that you fully comprehend our shipping terms.
ORDER AND SHIPPING CONFIRMATION
Upon placing an order, you'll receive an order confirmation email. Once your order is shipped, a confirmation email with essential information, including the tracking number, courier partner, and estimated delivery date, will be sent. Please check your spam folder if you don't receive these emails.
PROCESSING TIME AND SHIPPING SCHEDULE
Please allow us 1-3 business days to process your order before shipping. Note that this processing time is separate from the shipping time, making the total delivery time the sum of both. Orders are shipped exclusively on business days (Monday through Friday). Any weekend or holiday orders will be processed the next business day.
COURIER PARTNERS AND TRACKING
We partner with reliable couriers for timely deliveries. Once shipped, you'll receive a confirmation email with a tracking link for your package. Be aware that the delivery timeframe provided is an estimate and may vary based on location and courier availability. Tracking information may take 1-4 days to appear on the courier's website.
While we ensure reliable courier partnerships, we can't guarantee specific delivery timeframes. In the case of shipping delays, we'll collaborate to resolve the issue promptly.
SIGNATURES AND PACKAGE DELIVERY
Some couriers may require a signature upon delivery. If no one is available, they may attempt redelivery or leave the package at a secure location. We're not responsible for issues arising from courier decisions to leave packages without a recipient.
If you anticipate being unavailable, arrange for an alternate signer or contact the courier for delivery adjustments. Once delivered and signed for, we're no longer liable for the package.
DAMAGES DUE TO COURIER HANDLING
While we pack products securely, courier handling may cause damage. If you receive a damaged package, report it to the courier and email us photos at support@covek.com. Damage caused by courier handling falls outside our refund policy, but we'll assist you in resolving the issue.
INCOMPLETE / INCORRECT ORDERS
Contact us at support@covek.com within 48 hours if your package arrives with missing or incomplete items. Depending on inventory, we may ship separately, covering shipping costs. If unable to replace, we'll issue a refund.
ORDER CHANGES AND ACCURATE SHIPPING DETAILS
Ensure accurate shipping details during checkout. Address issues prompt an email verification within 3 days. Failure to respond may lead to order cancellation. Email support@covek.com within 24 hours for changes.
DELAYED DELIVERY
While we strive for timely deliveries, unforeseen circumstances may cause delays. External factors, such as courier issues or product availability, may impact delivery. We'll notify you of any delays and provide assistance.
FREE SHIPPING ON ORDERS $50+
Enjoy free shipping on orders over $50 within the U.S. For orders under $50, alternative delivery fees apply, calculated at checkout based on weight, size, and destination.
For international orders, additional taxes, customs duties, and fees may apply. These charges are the recipient's responsibility and not included in Covek's shipping costs.
INTERNATIONAL SHIPPING
We offer international shipping with duties and taxes unpaid. Recipients are responsible for inbound duties, taxes, and customs fees. Check the table for courier partners, delivery timeframes, and tracking links by country.
| COUNTRY |
CARRIER & APPROXIMATE |
TRACKING LINK |
| United States |
DHL, USPS 3-8 Business Days |
DHL Tracking USPS Tracking |
| Canada |
Canada Post 3-7 Business Days |
Canada Post Tracking |
| United Kingdom | Royal Mail 5-14 Business Days |
Royal Mail Courier Service |
| Ireland | An Post 7-14 Business Days |
An Post Tracking |
| Australia | Australian Post 5-14 Business Days |
Australian Post Tracking |
| Germany | German DHL 7-14 Business Days |
German DHL Tracking |
| New Zealand | New Zealand Post 7-14 Business Days |
NZ Post Tracking |
| France | La Poste 7-14 Business Days |
La Poste Tracking |
| Spain | Correos 7-14 Business Days |
Correos Tracking |
| Italy | Poste Italiane 7-14 Business Days |
Poste Italiane Tracking |
| Japan | Japan Post 7-14 Business Days |
Japan Post Tracking |
| Other International | International Shipment with Tracking 10-31 Business Days |
International Tracking |
International shipping may take longer, and tracking updates may be delayed.
LOST OR STOLEN PACKAGES
Contact us at support@covek.com for assistance with lost or stolen packages. File a claim with the courier, as we're not responsible once handed over. We'll work with the courier on your behalf.
RETURNS
Refer to our return policy at https://www.covek.com/pages/refund-policy for conditions. Contact support@covek.com for return process assistance.
CANCELLATION AND REFUSAL
We reserve the right to cancel/refuse orders due to various reasons. Refunds may take 3-5 business days. We apologize for any inconvenience.
SHIPPING POLICY CHANGES
We may modify this policy without notice. Customers must review the latest version before making a purchase. Your continued use indicates acceptance of any modifications.
Thank you for choosing Covek™. For questions or concerns, please contact us. Happy shopping!